International Orders|ネットで洗濯.com【公式】
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【会員数10万人】大切な1点を任せられる宅配クリーニング
YAMANASHI · JAPAN
Cleaning 403 — At the foot of Mt. Fuji
OVERSEAS SERVICE

From anywhere
in the world —
we'll take care of it.

net929.com specialises in cleaning and repairing plush toys, designer garments, and one-of-a-kind treasures. Trusted by over 100,000 members across Japan — and now welcoming customers from around the world.

100,000+
Members
12 craftsmen
Licensed cleaners
Google 4.6
Customer rating
INTERNATIONAL PRESS — AFP

A worn-out Pikachu plushie, tired teddy bear or stained stuffed animal can all get a new lease of life at a Japanese laundry service, making beloved toys squeaky clean again. Business is booming at Cleaning Yonmarusan.

AFP — Agence France-Presse
AFP coverage — Cleaning Yonmarusan
Watch on YouTube →

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SERVICE

Plush toys, luxury brands,
and everything in between.

12 licensed cleaning craftsmen and 8 repair artisans. We handle items other cleaners won't — including those that have been turned away elsewhere.

OVERSEAS USE CASE

Customers from around
the world trust us.

Cleaning craftsmen at work

Taiwan, South Korea, the United States, Canada, Finland, Singapore — customers worldwide ship their treasured items to our Yamanashi factory. Inquiries from overseas surged after our AFP feature.

Featured by AFP International

AFP (Agence France-Presse), one of the world's three major newswires, covered Cleaning Yonmarusan's plush toy cleaning. The story was distributed to media outlets worldwide.

Walk-in from Finland

A customer visiting Japan brought in a beloved plush toy in person. We also accept items shipped directly from overseas by international post or courier.

Plushies, designer goods & more

From a child's first stuffed animal to high-end bags and garments — the range of items entrusted to us from abroad continues to grow.

HOW TO USE

How to use from overseas.

The process is the same as for our domestic customers. We'll guide you through every step in English by email.

🌍For overseas orders, our pickup service is not available. International shipping costs (both ways) are the customer's responsibility. Everything else follows the same process as domestic orders.
01

Order & register

Click "Order now" to create an account and place your order. Select your cleaning course and describe your item in the notes field. Overseas addresses are accepted.

02

Ship to our factory

Send your item by international post or courier (prepaid) to our Yamanashi factory. The shipping address is shown after ordering. Pickup and cash-on-delivery are not available.

03

Inspection

On arrival, each item is inspected individually using our cleaning record card, and we contact you with the final price. We may suggest additional repair or stain treatment if needed.

04

Cleaning

Our 12 licensed cleaning craftsmen clean each item one by one. Every brand and fabric type is handled by a specialist who knows exactly how to care for it.

05

Return shipping

Standard turnaround: 19 business days from arrival. Rush orders available in 3 business days (contact us in advance). Returned by international tracked shipping (cost is yours).

Packaging for return shipping
Factory inspection
Important notes for overseas customers
Shipping costs
International shipping both ways is at your own expense. We can still accept orders from abroad — please budget accordingly.
Estimated cost for items under 5 kg: approx. ¥5,000 one-way to China / approx. ¥10,000 one-way to the USA. Transit time: 4–7 days.
Order form
Our order form is currently Japanese only. For the postcode field, please enter 0000000 (7 zeros), and enter your full overseas address in the address field.
Visiting Japan?
If you would like cleaning or repair completed during your Japan trip, we can accommodate this. Special service
Subject to our business calendar, rush orders from 2 business days are available. Please contact us in advance.
Payment
Credit card only (Visa, Mastercard, JCB, American Express). Payment is taken at the time of return shipping.
Language
English correspondence is available by email. Feel free to write to us in English or Japanese. We typically reply within 2 business days.
FAQ

Frequently asked questions.

Common questions from our overseas customers.

We accept credit cards only (Visa, Mastercard, JCB, American Express). International cards are welcome. Payment is taken at the time we ship your item back — no upfront payment is required.
We can generally accept items from any country or region reachable by international post or courier. Some countries may have shipping restrictions — please contact us first if you are unsure.
Shipping costs both ways are the customer's responsibility. As a rough guide, items under 5 kg cost approximately ¥5,000 one-way to China and ¥10,000 one-way to the USA. Transit time is typically 4–7 days. Please confirm exact rates with your preferred carrier before shipping.
Cleaning itself takes approximately 2 weeks. Adding transit time both ways (around 4 days each), the total is roughly 3 weeks from the day you ship. If you are visiting Japan and bringing your item in person, rush orders from 2 business days are available — please contact us in advance.
Yes — English correspondence is available by email. Phone support is currently in Japanese only. Please use the contact form or email us directly.
Items containing batteries or electronic components, severely deteriorated materials, and certain specialist fabrics may not be possible. Please send us photos first and we will confirm whether we can help. If we are unable to proceed after receiving the item, return shipping costs will be the customer's responsibility.
CONTACT

Tell us about your
treasured item.

Send us a photo and a few words — in English is fine. No obligation. We will reply with an estimate within 2 business days.

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